Terms and Conditions

These Terms and Conditions govern the relationship between DrellaBet Casino and any individual who registers an account or uses the services provided through the drellabet.org platform. By creating an account or placing a wager, you confirm that you have read, understood, and agreed to all provisions set out below. DrellaBet reserves the right to update these terms at any time, with changes effective from the moment they are published on the site.

1. Eligibility

The following eligibility requirements apply to all prospective and current players:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction if higher.
• You must be a human individual acting on your own behalf and not as an agent for any third party.
• You must not be a resident of any jurisdiction where online gambling is prohibited by local law.
• Employees, contractors, and close family members of DrellaBet and its affiliated companies are not eligible to hold a player account.

DrellaBet reserves the right to request age verification documentation at any point during the account lifecycle. Failure to provide satisfactory proof of age may result in account suspension and withholding of pending withdrawals pending verification.

2. Account Registration

Each player is permitted to hold a single active account on the platform. Opening duplicate accounts is a violation of these terms and may result in all accounts being closed and any balances being forfeited. When registering, you agree to:

• Provide accurate, truthful, and current personal information.
• Keep your login credentials confidential and secure.
• Notify DrellaBet support immediately if you suspect unauthorised access to your account.
• Update your account information promptly if any details change.

3. Deposits and Withdrawals

All deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted. DrellaBet operates a one-source withdrawal policy, meaning funds are returned to the original deposit method where possible.

4. Bonus Terms

All bonuses, free spins, and promotional offers are subject to their own specific terms in addition to these general conditions. The following universal bonus rules apply across all promotions:

• Bonus funds are subject to wagering requirements before withdrawal is permitted.
• The maximum permitted bet while a bonus is active is €5 per spin or hand.
• Bonuses expire 30 days after activation unless otherwise stated.
• DrellaBet reserves the right to withdraw any bonus offer at any time without prior notice.
• Abuse of bonuses, including but not limited to matched betting and exploit play, will result in bonus forfeiture and may lead to account closure.

5. Prohibited Conduct

The following activities are strictly prohibited on the DrellaBet platform:

• Collusion with other players during multiplayer games
• Use of automated software, bots, or artificial intelligence to interact with games or the platform
• Fraudulent chargebacks or disputes with payment providers
• Providing false information during registration or verification
• Any attempt to exploit software bugs or game vulnerabilities

DrellaBet employs advanced fraud detection systems. Accounts found engaging in prohibited conduct will be closed and associated funds may be confiscated where permitted by applicable law.

6. Responsible Gambling

DrellaBet is committed to providing a safe gambling environment. A suite of responsible gambling tools is available to all registered players:

• Deposit Limits: Daily, weekly, and monthly caps on the total amount deposited.
• Loss Limits: Caps on the maximum net loss permitted over a defined period.
• Session Time Limits: Automatic logout after a specified period of continuous play.
• Cooling-Off Periods: Temporary self-exclusion from 24 hours up to 6 months.
• Permanent Self-Exclusion: Irreversible closure of your account for players who need to stop gambling entirely.

For external support, please contact the International Problem Gambling Helpline at 1-800-522-4700 or email support@drellabet.org.

7. Privacy and Data

DrellaBet collects and processes personal data in accordance with applicable international data protection law. Data is collected for the purposes of account management, legal compliance, fraud prevention, and personalised communications. DrellaBet does not sell personal data to third parties. Full details of data handling practices are described in the Privacy Policy available on the platform.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with international gaming regulations applicable to the licence under which DrellaBet operates. Any dispute arising from these terms that cannot be resolved through the internal complaints procedure will be referred to the relevant regulatory authority or an approved independent dispute resolution body.

9. Limitation of Liability

DrellaBet shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of the platform, including but not limited to loss of profits, data, or goodwill. The platform is provided on an as-is basis, and DrellaBet makes no warranties, express or implied, regarding uninterrupted availability or error-free operation.

10. Contact

For all account queries, complaints, or responsible gambling requests, players may contact the DrellaBet support team via live chat on the platform or by email at support@drellabet.org. Complaints are acknowledged within 24 hours and resolved within 10 business days in the majority of cases.